FAQ’s of Phillips Moving Part 2 – Costing & Budgeting

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We recently sat down with our sales team to compile a list of Phillips’ top moving & relocation FAQ’s. In this segment, we’ll walk you through everything pertaining to quotes/estimates, how we determine the cost of your move, as well as helpful tips on how to effectively budget for your move.


In fielding hundreds of customer inquiries per month throughout the booking to moving process, and in helping move several delighted families and individuals, below are the most common inquiries we receive regarding costing & budgeting:


Q. How much does it cost to move with Phillips?

A. It really depends on two main criteria; how many possessions you need to move and where exactly you are moving from and to. Not to worry, our expert Relocation Consultants Laura and Moe, are more than happy and prepared to work with you to help you understand the costs involved with your unique move.


Q. Do you sell insurance?

A. We are a fully insured and reputable mover that has been in business since 1923, however, we are not an insurance company so we don’t sell “insurance”. We appreciate that you are concerned about your possessions so our guess is that you really want to know if your goods will be covered in case of an accident during transit, and the answer is yes. Basic valuation protection is included in every move and we can even offer you extra valuation protection if our basic coverage doesn’t meet your needs. Our crews are very experienced and very careful, however, accidents still happen. Please contact us to find out more about our valuation protection coverage. If you wish to have your goods fully insured, please contact your home insurance company. Depending on your policy with them, your goods may be fully insured during your move.


Q. How is the weight of my shipment determined?

A. Long distance moves across Canada and to the USA are charged based on the weight of your effects. The truck scales before loading your shipment and then scales again after. The first weight is subtracted from the second weight to get the “actual scaled weight” for your effects. The actual scaled weight is then used to calculate the final charges for your shipment, so it is very important that the weight is accurate. You have the right to see your scale tickets and you can even request to be present for both scaling procedures if your wish. For more details, please contact our office.


Q. I’m moving long distance, what is a “delivery spread”?

A. In order to offset your shipping costs, our van line will consolidate your long distance shipment with other customers on the same trailer going in the same direction. Therefore, the exact delivery date is difficult to determine until the trailer is fully loaded with each of the different customer effects. Accordingly, when you first book your move, we provide you with a “spread” of delivery dates, or a delivery window of possible dates. Delivery will not occur before or after the spread as we are contractually obligated to deliver your effects within the window of dates, or spread. The van foreman who is driving your goods across Canada or across the USA will give you 24-48 hours notice of the exact delivery date once he has coordinated all of the customers on his trailer. There are ways in which we can work with you to ensure the delivery spread for your move accommodates your unique circumstances, however, any special arrangements can only be discussed after we have generated the contracted delivery spread for your shipment particulars. Please get in touch with our office for more details.


Q. How do I select a reputable moving company?

A. To select a reputable mover, always remember the 4 basic principles of moving:

  1. Find a reputable mover through the Better Business Bureau (BBB), your provincial government’s consumer protection agency and/or the Canadian Association of Movers (CAM).
  2. Ask at least three movers for estimates.
  3. Get the terms and conditions of your move in writing.
  4. Make sure you have adequate insurance protection for your goods.

(tips for this FAQ are provided by the Better Business Bureau (BBB) and the Canadian Association of Movers (CAM))


Stay tuned for more FAQ’s which will be periodically updated to this category over time. If you’re interested in checking out other categories of FAQ’s that we typically receive, then we recommend clicking here for updates every so often. We trust that these answers will clear up any uncertainties you may have, and we look forward to moving you and/or your family (again) in the near future! Thank you for your consideration.

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